FAQ - CARISTANPK

1) All Claims Should Be Made Within 48 Hours Of Delivery
2) No Claims Will Be Accepted After 48 Hours Of Delivery
3) Customers Should Always Record A Video During Unpacking Of The Product Box To Make The Claim Process Accepted
4) If The Customer Has Ordered The Incorrect Products, Replacement Claim Maybe Accepted Along With Replacement Charges Up To PKR 2500/-
5) If The Product Delivered Is Different From What Has Been Ordered, CARISTANPK Will Accept The Replacement Claim With Zero Replacement Charges
6) Replacement Claims Will Be Accepted If the Product Delivered Has Been Damaged During Shipping, The Product Is Faulty Or Its Different From The Original Photos Displayed On Website

All Deliveries Are Free On Orders Above PKR 999.
Below That Shipping Charges Of PKR 250 Are Applicable

Customers Will Receive A SMS Text Message From CARISTANPK Mentioning Their
1) Order Tracking ID
2) Order Tracking Weblink 
3) Courier Helpline Number

SMS Text Message Will Be Received As Soon As The Package Has Been Dispatched From Our End (Within 48hours After Order Confirmation Call)

Only Cash On Delivery Payment Is Available Nationwide.

You May Call Or WhatsApp Us To Make Online Bank Transfer Payment. 

Advance Payment Maybe Required For Orders From Small Cities, Heavy Weight Items, Custom Fit Accessories  Or Orders Above PKR 15000/-

The First Requirement To Initiate A Claim Is That Customers Should Always Record A Proper Single Shot Video Of Unpacking The Parcel At The Time Of Delivery After Making Payment & Send It On Our WhatsApp. Our Team Will Respond As Soon As Possible & Will Cooperate In Best Way Possible  To Resolve The Issue. However, It Is Mandatory That Customers Should Always Record A Video Which Will Make It Easier For Us To Provide A Replacement Or Refund On The Defected Parcel.If A Video Isn't Recorded While Unpacking The Parcel Or Is Recorded After Opening The Parcel , NO CLAIMS WILL BE INITIATED