Customer Help
Our team is always here to assist.
Common purchase queries
Orders and Shipping
You can place your order on our website, facebook page , instagram page, whatsapp or on call
Yes, most of our items can be shipped to almost all countires except Israel
Tracking details, including a tracking link, will be shared with you via your registered phone number within 48 hours of placing your order
All products are safely packed with bubble wrap or carton boxes as per requirement to ensure damage free delivery
100% Original products & brands available
TCS
Trax
M&P
Rider
Bykea
BlueEX
Leopards
Pakistan Post
Daewoo Fastex
We accept payments via Cash on Delivery, Direct Bank Transfer, Easypaisa, JazzCash, and Online Payment
As per courier policies, parcels can only be opened after payment. However, most of our products are securely packed in transparent flyers, allowing you to view the items without opening the package
1-10 working days required for Pakistan
7-30 working days required for international orders
Common returns & exchanges queries
Returns and Exchanges
Yes, you may cancel your order anytime before it has been shipped. If you have made an online payment, the full amount will be refunded provided the order has not yet been dispatched
If you have received an incorrect item, please report it to us within 48 hours of delivery for prompt assistance & exchange
If you have received a damaged or defective item, please report it to us within 24 hours of delivery for prompt assistance & exchange
Yes, you can refund or replace a product if it meets the replacement & refund claim criteria as mentioned in our refund & return policy
Yes, products can be exchanged provided they meet the eligibility criteria outlined in our refund & return policy
Returns must be requested within 48 hours of delivery.
You may contact us on
1) +9230344887777 (Mobile & WhatsApp)
2) +923244404204 (Mobile & WhatsApp)
3) Info@caristanpk.com (Email)
4) Caristanpk Facebook Page
5) Caristanpk Instagram Page
Please contact us immediately at 0324-4404204 or 0303-4887777 and provide your updated address to ensure a smooth and timely delivery.
If the return is due to an incorrect or damaged item, we will cover the return shipping. Otherwise, the customer is responsible.