Delivery Policy
1) Most Orders Are Delivered Within 2-3 Days.
2) All Deliveries Are Free On Orders Above PKR 999/-
3) Shipping Charges Of PKR 250 Are Applicable Below PKR999/-
4) Delivery Time Can Be Anywhere From 1-10 Working Days Only
5) Customers Can Open The Parcel After Making Cash Payment Only
6) Orders From Non Service Areas (e.g. Tehsil & Muhallas) Maybe Cancelled
7) All Products Are Packed In The Best Way Possible To Avoid Any Damage
8) Our Customer Representative Will Call You Three Times For Order Dispatch Confirmation Before Dispatching Your Order
9) Advance Payment Maybe Required For Orders From Small Cities, Heavy Weight Items, Custom Fit Accessories Or Orders Above PKR 15000/-
10) All Orders Are Properly Packed In Carton Boxes, Bubble Wraps, Shrink Wraps, Carton Sheets To Avoid Any Kind Of Damage During Shipping
Requirements For Claim
1) All Claims Should Be Made Within 48 Hours Of Delivery
2) No Claims Will Be Accepted After 48 Hours Of Delivery
3) If A Video Isn’t Recorded While Unpacking The Parcel Or Is Recorded After Opening The Parcel , No Claims Will Be Initiated
4) The First & Main Requirement To Initiate A Claim Is That Customers Should Always Record & Provide A Proper Single Shot Video Of Unpacking The Parcel After Receiving The Package.
Replacement Policy
1) All Claims Should Be Made Within 48 Hours Of Delivery
2) No Claims Will Be Accepted After 48 Hours Of Delivery
3) Customers Should Always Record A Video During Unpacking Of The Product Box To Make The Claim Process Accepted
4) If The Customer Has Ordered The Incorrect Products, Replacement Claim Maybe Accepted Along With Replacement Charges Up To PKR 2500/-
5) If The Product Delivered Is Different From What Has Been Ordered, CARISTANPK Will Accept The Replacement Claim With Zero Replacement Charges
6) Replacement Claims Will Be Accepted If the Product Delivered Has Been Damaged During Shipping, The Product Is Faulty Or Its Different From The Original Photos Displayed On Website
Refund Policy
1) All Claims Should Be Made Within 48 Hours Of Delivery
2) No Claims Will Be Accepted After 48 Hours Of Delivery
3) Customers Should Always Record A Video While Unpacking Of The Product Box To Make The Claim Process Accepted
4) If The Customer Has Ordered The Incorrect Products By Mistake, Replacement Claim Will Be Accepted With Additional Charges
5) If The Product Delivered Is Different From What Has Been Displayed On Website, CARISTANPK Will Refund The Entire Amount With Zero Refund Charges
6) If The Product Delivered Is Different From The Description On Website, CARISTANPK Will Refund The Entire Amount With Zero Refund Charges
How To Claim
1) The Main Requirement To Initiate A Claim Is That Customers Should Always Record & Provide A Proper Single Shot Video Of Unpacking The Parcel After Receiving The Package
2) Customers Can Contact Us Regarding Claims Through Our Facebook Page, Email, WhatsApp Or Direct Call (Video Proof Of Unboxing The Package Should Be Provided To Initiate A Claim)