Frequently Asked Questions
Is delivery free?
All Deliveries Are Free On Orders Above PKR 999. Below That Shipping Charges Of PKR 250 Are Applicable For Pakistan Only
Replacement policy
1) All Claims Should Be Made Within 48 Hours Of Delivery
2) No Claims Will Be Accepted After 48 Hours Of Delivery
3) Customers Should Always Record A Video During Unpacking Of The Product Box To Make The Claim Process Accepted
4) If The Customer Has Ordered The Incorrect Products, Replacement Claim Maybe Accepted Along With Replacement Charges Up To PKR 2500/-
5) If The Product Delivered Is Different From What Has Been Ordered, CARISTANPK Will Accept The Replacement Claim With Zero Replacement Charges
6) Replacement Claims Will Be Accepted If the Product Delivered Has Been Damaged During Shipping, The Product Is Faulty Or It's Different From The Original Photos Displayed On Website
2) No Claims Will Be Accepted After 48 Hours Of Delivery
3) Customers Should Always Record A Video During Unpacking Of The Product Box To Make The Claim Process Accepted
4) If The Customer Has Ordered The Incorrect Products, Replacement Claim Maybe Accepted Along With Replacement Charges Up To PKR 2500/-
5) If The Product Delivered Is Different From What Has Been Ordered, CARISTANPK Will Accept The Replacement Claim With Zero Replacement Charges
6) Replacement Claims Will Be Accepted If the Product Delivered Has Been Damaged During Shipping, The Product Is Faulty Or It's Different From The Original Photos Displayed On Website
Where are you located?
We Are Located In Lahore Pakistan. We Have Our Warehouse On Montgomery Road Behind Shell Main Petrol Pump Lahore & In B Block Bankers Society Lahore
How can I track my order?
Customer Will Receive An SMS Text Message From CARISTANPK (0324-4404204) Mentioning Their
1) Order Tracking ID
2) Order Tracking Weblink
3) Courier Helpline NumberSMS Text Message Will Be Received As Soon As The Package Has Been Dispatched From Our End (Within 48hours After Order Confirmation Call)
1) Order Tracking ID
2) Order Tracking Weblink
3) Courier Helpline NumberSMS Text Message Will Be Received As Soon As The Package Has Been Dispatched From Our End (Within 48hours After Order Confirmation Call)
What is the payment procedure?
Only Cash On Delivery Or Advance Payment Option Is Available For Nationwide Deliveries. Advance Payment Maybe Required For Orders From Small Cities, Heavy Weight Items, Custom Fit Accessories Or Orders Above PKR 15000/-International Orders Are Only Shipped After Complete Payment Has Been Received
How can I claim if my order is damaged or some product is missing?
The First Requirement To Initiate A Claim Is That Customers Should Always Record A Proper Single Shot Video Of Unpacking The Parcel At The Time Of Delivery After Making Payment & Send It On Our WhatsApp. Our Team Will Respond As Soon As Possible & Will Cooperate In Best Way Possible To Resolve The Issue. However, It Is Mandatory That Customers Should Always Record A Video Which Will Make It Easier For Us To Provide A Replacement Or Refund On The Defected Parcel.If A Video Isn't Recorded While Unpacking The Parcel Or Is Recorded After Opening The Parcel , NO CLAIMS WILL BE INITIATED
Refund policy
1) All Claims Should Be Made Within 48 Hours Of Delivery
2) No Claims Will Be Accepted After 48 Hours Of Delivery
3) Customers Should Always Record A Video While Unpacking Of The Product Box To Make The Claim Process Accepted
4) If The Customer Has Ordered The Incorrect Products By Mistake, Replacement Claim Will Be Accepted With Additional Charges
5) If The Product Delivered Is Different From What Has Been Displayed On Website, CARISTANPK Will Refund The Entire Amount With Zero Refund Charges
6) If The Product Delivered Is Different From The Description On Website, CARISTANPK Will Refund The Entire Amount With Zero Refund Charges
2) No Claims Will Be Accepted After 48 Hours Of Delivery
3) Customers Should Always Record A Video While Unpacking Of The Product Box To Make The Claim Process Accepted
4) If The Customer Has Ordered The Incorrect Products By Mistake, Replacement Claim Will Be Accepted With Additional Charges
5) If The Product Delivered Is Different From What Has Been Displayed On Website, CARISTANPK Will Refund The Entire Amount With Zero Refund Charges
6) If The Product Delivered Is Different From The Description On Website, CARISTANPK Will Refund The Entire Amount With Zero Refund Charges
How to contact us?
You Can Contact Us On Any Of Our Social Media Platforms Or Via Phone : +92324-4404204
WhatsApp : +92324-4404204
Email : [email protected]
WhatsApp : +92324-4404204
Email : [email protected]
Who will deliver my parcel?
We Are Operating With Serveral Courier Companies Including BlueEx, M&P, Leopards, Trax, Daewoo Fast Ex, & Pakistan Post Office. Customers Will Soon Receive A Text Message About Their Tracking ID & Courier Name Which Will Be Delivering Their Parcel
Requirements to claim my order?
1) All Claims Should Be Made Within 48 Hours Of Delivery
2) No Claims Will Be Accepted After 48 Hours Of Delivery
3) If A Video Isn't Recorded While Unpacking The Parcel Or Is Recorded After Opening The Parcel , No Claims Will Be Initiated
4) The First & Main Requirement To Initiate A Claim Is That Customers Should Always Record & Provide A Proper Single Shot Video Of Unpacking The Parcel After Receiving The Package.
2) No Claims Will Be Accepted After 48 Hours Of Delivery
3) If A Video Isn't Recorded While Unpacking The Parcel Or Is Recorded After Opening The Parcel , No Claims Will Be Initiated
4) The First & Main Requirement To Initiate A Claim Is That Customers Should Always Record & Provide A Proper Single Shot Video Of Unpacking The Parcel After Receiving The Package.
How long is the maximum delivery time?
Nationwide Orders Maximum Delivery Time Is 10 Working Days (Most Orders Are Delivered Within 2-3 Days)Same Day Delivery Is Also Available For LahoreInternational Orders Maximum Delivery Time Is 30 Days (Most Orders Are Delivered Within 1-2 Weeks)
Can I check my order at time of delivery?
Unfortunately We Have Closed The Try & Buy Delivery Option Because The Current Couriers We Are Working With Dont Allow This.
However Customers Can Request On WhatsApp Or Email For Complete Video Of Dispatching & Packing Of The Product At The Time Of Dispatch. Moreover, Customers May Go Through Our Facebook & Google Reviews Regarding Our Services For Complete Satisfaction Before Placing Your Online Order With Us
We Hope You'll Trust Us & Have The Best Online Shopping Experience 😊
However Customers Can Request On WhatsApp Or Email For Complete Video Of Dispatching & Packing Of The Product At The Time Of Dispatch. Moreover, Customers May Go Through Our Facebook & Google Reviews Regarding Our Services For Complete Satisfaction Before Placing Your Online Order With Us
We Hope You'll Trust Us & Have The Best Online Shopping Experience 😊